The NACFB asks all its members to log 35 hours of Continuing Professional Development (CPD) each year. Our comprehensive, purpose-built MyNACFB programme plays a part in helping all our brokers demonstrate levels of competence that are high and up-to-date. 

Cyber Crime PDP Optional Module Now Available

In recent years there has been an increase in the frequency and size of cyber-attacks on businesses and organisations

All sectors and all types of business are at risk

NACFB Compliance Services have today released an optional PDP module on Cyber Crime, this is free to all out subscribers. To take a look today click here and log in to your MyNACFB.

General Data Protection Regulation – MyNACFB Online Training Access

This interactive module will be released in September and is free for NACFB Compliance Subscribers. If you are not a NACFB Compliance Subscriber this will cost £29.99 + VAT.  For further information please click here.


In addition to the package of CPD opportunities included in the MyNACFB, we have an affiliation with the London Institute of Banking and Finance and are particularly promoting their Certificate of Business Banking & Conduct exam. You can read more about this widely-recognised qualification here.



  • The ifs Level 3 Certificate in Business Banking and Conduct (CertBB&C®) is a Qualifications and Credit Framework (QCF) qualification accredited by Ofqual
  • CertBB&C® consists of two mandatory units
  • Registration for CertBB&C® costs £172 (slightly less if you register before July 1st) and includes the learning materials, initial assessment entry and online access to any relevant updated during the regstration period
  • Registrations will be valid for 12 months and you can register at any time
  • Register for CertBB&C® here.
  • The qualification is assessed by a two hour multiple choice examination available on demand at over 150 centres countrywide, with confirmation of your result provided on the day
  • In-house examinations with ifs e-test™ are available through participating employers. Please visit for more information.

Course Details

Study and learning resources

CertBB&C® is a distance learning qualification, allowing you to study at a pace and time that suits you. A comprehensive set of learning resources is provided at the time of registration, both in hard copy and online via the information gateway my ifslearning. A specimen examination paper is also available to support your studies.

Qualification structure

Unit 1:
Principles of Business Banking | 1 hour exam, 50 multiple-choice questions

Unit 2:
Providing Solutions to Business Banking Customers | 1 hour exam, 3 case studies with 10 multiple-choice questions each


Registration fee: £172
(Includes learning materials and initial examination entry)

Examination resit fee: £132
(Bursaries are available to eligible students)

On completion you will be able to:

  • You will be able to use the desgnation ‘CertBB&C’ after your name.
  • Understand the business banking environment and the applicable principles of risk management and lending
  • Show an understanding of the main types of business banking products
  • Apply the skills required to identify and evaluate the most appropriate solution for customers
  • Understand the essential financial and non-financial information and analysis required to effectively make lending decisions
  • Identify the warning signs of potential default and the appropriate actions in response
  • Apply the Conduct of Business Rules to business banking situations and appropriate complaints handling processes
  • Understand the requirement and principles of business development
  • Offer customer service excellence and effective approaches towards relationship management

Level 4 Diploma in Retail Banking Conduct of Business (DipRBCB®).

You may wish to consider further extending your knowledge and competencies by progressing to the Level 4 Diploma DipRBCB®.

DipRBCB® is intended for individuals running, or aspiring to run, retail financial services outlets or those supervising customer-orientated teams.

Visit to find out more.

About the Institute of Financial Services

The Institute of Financial Services supports and promotes professionalism in the regulated advice sector and the wider financial services industry. It does so through the provision of qualifications, continuing professional development services and through the dissemination of best practice. The Institute is a division of the ifs School of Finance, a registered charity, incorporated by Royal Charter and is recognised as an awarding organisation by Ofqual.

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